Frequently Asked Questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Returns are accepted within 7 days of your order date.
Please note that perishable items (fresh rotis, parathas, and freshly milled flours) may not be eligible for return due to their nature.
Contact us and we'll do our best to resolve any issue.
When will my order be delivered?
Local delivery runs on weekends only.
Place your order by Wednesday and it will be delivered that weekend.
For shipped orders, please allow 3 business days of processing time before dispatch.
Where are the flours being milled?
All flours are freshly milled in-store at our Swadesh Supermarket locations. You're welcome to visit any location and watch the milling process live!
Stoney Creek — 178 Barton St
Hamilton — 1439 Upper Ottawa St
Burlington — 4155 Fairview St
What makes Puremill different?
Our flours are milled fresh to order using a cold stone milling process, which preserves natural nutrients, oils, and aroma that are lost in commercially packaged flour. No heat, no preservatives, just pure, freshly milled grain delivered to your door.
How much does shipping cost?
Local delivery is free on orders over $30 within our delivery cities. For all other orders, shipping is calculated at checkout based on your location and order contents. You'll always see the exact cost before you pay.
Can I customize my flour?
Yes! We accommodate special flour requests. Simply add your customization details in the order notes at checkout, or contact us directly before placing your order and we'll guide you through the options.
Where are rotis and parathas made?
All rotis and parathas are made fresh daily at our Swadesh Supermarket Burlington location, 4155 Fairview St, Burlington
What is cold-milled flour?
Cold milling is a traditional stone-grinding process where grains are ground slowly at low temperatures. Unlike industrial roller milling, no heat is generated during the process, which means the natural oils, nutrients, and aroma of the grain are fully preserved in the final flour.
Why is cold milling better than conventional milling?
Conventional high-speed roller mills generate significant heat, which destroys heat-sensitive nutrients like vitamins, natural oils, and fibre structure. Cold stone milling keeps the grain intact at every stage, giving you flour that is nutritionally richer, more aromatic, and better tasting. It's the difference between flour that nourishes and flour that just fills.
How should flour be stored?
Because our flours contain no preservatives and retain their natural oils, they stay freshest when stored in an airtight container in a cool, dry place. For longer storage, keep your flour in the refrigerator (up to 2 months) or freezer (up to 6 months). Always bring flour to room temperature before use for best results.
How fresh is Puremill flour?
Every bag is milled fresh after your order is placed, not weeks or months in advance. You are receiving flour that was a whole grain just days before it reaches your kitchen. No warehouse storage, no stale stock.
Which flour is best for soft rotis?
Our Puremill Whole Wheat Flour and Punjabi Whole Wheat Flour are both excellent for making soft, pliable rotis. The Punjabi variety is stone-milled from high-protein wheat sourced from Punjab, giving rotis a slightly richer flavour and a softer texture. If you prefer a lighter roti, the standard Whole Wheat Flour is your best choice.
Is Puremill flour preservative-free?
Yes, absolutely. We follow a strict no-preservatives policy across all our products. Every flour is 100% natural, just the grain, nothing added. This is only possible because we mill fresh to order rather than producing in bulk for long shelf life.
What is the shelf life of fresh flour?
Because our flour is preservative-free and retains its natural oils, it is best consumed within 2–3 weeks at room temperature. Refrigerated, it stays fresh for up to 2 months. In the freezer, it lasts up to 6 months. We recommend ordering in quantities you'll use within a month for the best flavour and nutrition.
Can I subscribe for regular deliveries?
We don't currently offer a formal subscription, but we're working on it! In the meantime, you can place a weekly order by Wednesday to receive your flour every weekend. If you'd like to set up a regular arrangement, contact us directly and we'll do our best to accommodate you.
Which millet flour is best for daily use?
It depends on your dietary goals and cooking style:
Bajri (Pearl Millet) — ideal for bhakri and rotis, high in iron and fibre, warming grain great for cooler months
Jowar (Sorghum) — light and easy to digest, perfect for everyday bhakri and a great gluten-free option
Ragi (Finger Millet) — excellent for those focused on calcium, bone health, and blood sugar management; works well in rotis, porridge, and ladoos
Rajgiro (Amaranth) — gluten-free, protein-rich, and great for fasting days or high-nutrition baking